This policy applies to purchases of Yamivio Create credits.
30-day request window
You may request a refund within 30 days of the original purchase date. A request does not automatically mean that a refund will be approved.
Unused credits
Credits that have not been used to submit or complete a generation task may be eligible for a full refund within the 30-day window.
Used credits and completed work
Credits consumed by a submitted or completed generation task, and audio results that have been delivered, are normally non-refundable because digital processing has already been provided. This does not apply where the service failed to deliver the requested work or the result was materially not as described.
Service issues and exclusions
If a technical fault prevents delivery, we may restore credits, provide a replacement generation, or approve a refund as appropriate. Refunds may be declined where there is evidence of fraud, chargeback or refund abuse, manipulation, or a breach of our Terms of Service.
How to request a refund
Open Credits & billing, find the relevant top-up record, then use its refund option to submit your request. Include a short explanation so that we can review it promptly. If you cannot access your account, email support@yamivio.com.
Effect of an approved refund
When a refund is approved, the related unused credits and any associated access may be removed. Refunds are returned to the original payment method where possible and may take time to appear, depending on the payment method.
Your statutory rights
Nothing in this policy limits any mandatory consumer protection, cancellation, withdrawal, or refund rights that apply in your country. Where those rights provide greater protection, they take precedence over this policy.